Terms of Use

TERMS OF USE

This Website/Application and all its pages (hereinafter referred to as the “Site”) are operated and maintained by Alliance Pharm Pte. Ltd., its affiliates and authorised personnel (collectively referred to as “Alliance”, “we”, “our”, or “us”).

Please carefully review the following terms and conditions along with other terms found within this Site, which include but are not limited to the Privacy Statement and Terms of Use for the services provided, if any, within this Site (collectively, referred to as the “Terms and Conditions“). By continuing to access or browse this Site, you acknowledge that you have read, understood and agree unconditionally to be bound by the Terms and Conditions.

IF YOU DO NOT AGREE WITH THESE TERMS & CONDITIONS, PLEASE DISCONTINUE USING THIS SITE IMMEDIATELY.

1) COPYRIGHT AND TRADEMARK

1.1) All rights and title to, and interest in the contents displayed on this Site (the “Contents“), including but not limited to this Site’s look and feel, materials, data, information, text, software programmes, graphics, images, sound or video materials, designs, trademarks, logos, service marks, trade names or brandings, and URL, are the property of, or licensed to, or controlled by Alliance and/or any authorised third party.

1.2) You shall not reproduce, transmit, publish, perform, broadcast, store, adapt, distribute, display, license, alter, hyperlink, post or otherwise use in whole or in part any Contents, and any trademarks or service marks owned by, licensed to, or controlled by Alliance or the authorised third party, in any manner without the prior written consent of Alliance.

2) DISCLAIMER

2.1) We derive information contained in this Site from different sources which we believe to be accurate and up to date as at the date of publication. However, Alliance does not guarantee the accuracy, completeness or timeliness of the information. Alliance has not independently verified any information or the Contents contained in this Site. Accordingly, no representation, warranty or undertaking, express or implied, is made, and no responsibility is accepted by Alliance as to the accuracy, currency or entirety of any information referenced in this Site, nor undertakes to keep this Site updated. We expressly disclaim any liability for any errors or omissions in the information and materials contained in the Site herein.

2.2) Alliance and its licensors DO NOT represent or warrant to you that: (a) your use of this Site will meet your requirements or fulfil a stated purpose; (b) your use of this Site will be uninterrupted, timely, secure or free from error;

(d) defects in the operation or functionality of any software provided to you as part of this Site will be corrected; and

(e) this Site and its materials are free from any virus or other malicious, destructive or corrupting code, program or macro.

2.4) You expressly understand and agree that your use of the Site is at your sole risk and that the Contents or services are provided “as is” and “as available”. Any material uploaded, downloaded, or otherwise obtained or distributed through the use of the Site is performed at

your own discretion and risk. You shall be solely responsible for any damage to or unworkability of your device, loss of data, howsoever arising, or any things done, or steps taken during your use.

2.5) Without limiting the generality of the foregoing or any other provision of the Terms and Conditions (or any other agreement between us) that excludes or restricts our liability to you, Alliance, its officers, employees and agents shall not, save as otherwise expressly provided in the Terms and Conditions, be liable (including, without limitation, for negligence or any other category of liability whatsoever) to you for any loss or damage suffered by you directly or indirectly as a result of any third-party claim, the use of this Site or reliance on any Contents contained in this Site, whether in contract, warranty, tort (including without limitation negligence (whether active, passive or imputed), product liability or strict liability or other theory), or other cause of action at law, in equity, by statute or otherwise.

2.6) Alliance excludes any term, condition or warranty that may otherwise be implied in these Terms and Conditions.

2.7) Alliance shall not be liable to you for any delay in performance, or for the non performance of any of our obligations hereunder by reason of any cause beyond our reasonable control.

2.8) All information provided on this Site, including any communications with our representatives initiated through this Site or other platforms, is intended for general informational purposes only and does not constitute professional advice. We do not provide personalised advice or recommendations. Your use of this Site and any interactions with our representatives are at your own risk. We are not liable for any damages or losses arising from your reliance on the information provided on this Site or from any communications with our representatives. Your sole remedy for any dissatisfaction with the content or services provided on this Site is to cease using the Site and discontinue your engagement with us.

2.9) Notwithstanding this section, to the maximum extent permitted by the applicable law, in the event that we are found to be liable by a court of competent jurisdiction, our aggregate liability to you or any other third party shall be limited to SGD 100 and our liability shall be limited to proven direct damages only. Under no circumstances shall we be liable for loss of use, profits, revenues, goodwill or anticipated savings or for any special, indirect, incidental or consequential losses however caused under any theory of law.

3) ACCEPTABLE USE

3.1) You have the right to access and use the Site for your personal, non-commercial use only. It should not be used for any purpose that is unlawful or prohibited by these Terms of Use. In addition, but without limitation, you must not:

(a) Copy, modify, transmit, distribute, reproduce, publish or sell any Content or services obtained from the Site or use them in any commercial manner;

(b) Use the Site in any manner that could damage, disable, overburden or impair the Site, or its network;

(c) Upload, post email or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail”, “spam”, “chain letters,” or any other form of solicitation;

(d) Use the Site to copy, store, host, transmit, send, use, publish or distribute any material which consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(e) Conduct any systematic or automated data collection activities including, without limitation, scraping, data mining, data extraction and data harvesting on or in relation to the Site;

(f) Attempt to gain unauthorised access to the Site, other user accounts, computer systems or networks connected to any of our servers through hacking, password mining or any other means; and

(g) Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site.

4) SECURITY OF INFORMATION

4.1) To safeguard your information, all electronic storage, hosting, processing, transmission and backup (for the purpose of disaster recovery or otherwise) of personal and other information are secured with appropriate administrative, physical and technical security measures.

4.2) While we take reasonable efforts to maintain the confidentiality and security of your data in compliance with the applicable laws, we cannot guarantee that any information that is transmitted or stored electronically is completely secure or that no harmful code will enter our Site (for example viruses, bugs, trojan horse, spyware, adware).

4.3) If any portion of our Site requires you to open an account, you shall be responsible for the security of your account and information. Ensure your password is strong and kept confidential, secure your devices with up-to-date antivirus software, and regularly update your software. Be cautious about sharing sensitive information, and monitor your account for suspicious activity.

4.4) You acknowledge and agree that the use, access, or storage of data, as well as any transactions conducted using this Site, are undertaken at your sole risk. We shall not be liable to you for any losses, damages, costs, expenses, or liabilities, whether direct, indirect, incidental, consequential, special, punitive, or exemplary, including but not limited to loss of profits, loss of data, loss of business, or any other economic or pecuniary loss, sustained directly by yourself or indirectly through any third-party claim, arising out of or in connection with the use, access, or storage of data, or transactions conducted using this Site.

5) USER’S REPRESENTATIONS AND WARRANTIES

5.1) You hereby irrevocably agree, represent and warrant to (as the case may be) and for the benefit of Alliance as follows:

(a) you are at least 18 years old or (if you are below 18 years old) have obtained the consent of your parent or legal guardian who has accepted the Terms and Conditions and have agreed to take responsibility for your actions, any charges associated with your use of the Site and services and your acceptance/compliance with the Terms and Conditions. If you are the parent of legal guardian of a minor who is creating an account, you must accept these terms of service on the minor’s behalf and you will be responsible for all use of the account or services,

including any transaction made by the minor, whether the minor’s account is now open or created later and whether or not the minor’s use of our services is supervised by you.

(b) all information or document provided by you in accessing or using this Site is true, complete, accurate and not misleading nor forged;

(c) You will only access your account through the use of your user ID and password. You will not reveal your password to anyone, and you will take all precautions to ensure that your password is not disclosed to anyone. If you know or have reason to suspect that your password has been compromised or used by another person without your consent, you must change your password and inform us immediately;

(d) You will permit us to act on any instructions given through your account when it is accessed through your User ID and password. We will not be liable to you when we act on such instructions in good faith. When we receive such instructions, the origin or authenticity of such instructions will not be verified, and they will be treated as irrevocable and binding on you whether or not there is any error, forgery, or fraud concerning such instructions. We may (but will not be obliged to) cancel any instructions given under your User ID and password without any liability if we know or have reason to believe that there is an error, a criminal act, a fraudulent act, an offence or a breach of any regulation or legislation will be or has been committed or the instructions are unlawful or not properly authorised by you or for any other reason whatsoever. We may refuse or stop carrying out any or all instructions or reverse any actions carried out arising from your instructions for the mentioned reasons. We have the right to require confirmation in writing of any transaction from you. You agree that in all situations earlier mentioned, we will not be liable for any resulting damages or losses.

(e) you shall not use this Site in any manner which violates any law or regulation or infringes on the legal rights of any third party, in any manner which is deceptive, indecent, offensive, defamatory or fraudulent, to threaten, harass, abuse or intimidate others, to damage the name or reputation of Alliance, to breach or harm the security on any computer network, or to access an account that does not belong to you, and in any manner that interferes with other use and enjoyment of the Site and/or services made available through the Site; and

(f) you will not use any confidential information in a manner prejudicial or detrimental to the interests of Alliance, your employer, or the insurer.

(g) If you are using our Site, services, or conducting any transactions on behalf of another person, you have proper authorisation to do so. This includes, but is not limited to, legal guardianship, power of attorney, or any other legal authorisation that grants you the right to act on behalf of another individual. Upon request, you undertake to provide us with documentation or evidence of your authorisation to act on behalf of the other person. Failure to provide such documentation may result in the suspension or termination of your account or the denial of services.

5.2) You undertake and agree to immediately notify us in writing if any of the foregoing representations and warranties become invalid, untrue, incomplete or misleading in any respect.

6) ACCESS RIGHTS

6.1) You acknowledge that you may not have access to all functions in this Site. Alliance may (temporarily or permanently) modify, suspend, deny or restrict your access to this Site,

any Contents, or any portion thereof, without ascribing any reason therefor and at any time without notice.

6.2) Alliance may ban or block out any user who misuses the Site with or without giving any reason at any time without notice.

6.3) Alliance reserves the right, at our sole discretion, to terminate your account and/or restrict your access to this Site if Alliance has a valid reason to do so.

7) CONTENT

7.1) The Site may contain email services, notices, contact details and/or other communication facilities. You agree to use these communication facilities only to post, send and receive messages and material that are proper and not offending in any manner.

7.2) You warrant that:

(a) You are entirely responsible for all data, document, material, information or any content that you upload, post, email or otherwise transmit via our Site;

(b) You have obtained all required consent and comply with all applicable privacy legislation in connection with any use and disclosure of information relating to your content;

(d) You are duly authorised to upload, submit, transmit or otherwise deal with all content provide by you and that all such content is true, accurate, current and complete;

(e) Your content will not place unnecessary load as to affect the performances of our Site, server, systems and equipment;

(d) Your content will not contain any material which is unauthorised, inaccurate, harmful, abusive, obscene, libellous, defamatory, threatening, or otherwise illegal;

(e) Your content will not contain any material which is unauthorised, inaccurate, harmful or malicious code or devices which could damage any device accessing such content;

(f) You will not share, store or in any way distribute financial data that is not in accordance to the law. Any users suspected of having information which involves fraud, embezzlement, money laundering, insider trading, support for terrorism or any other activity proscribed by law may have their accounts terminated, their financial data erased, and they also may be reported to law enforcement officials in the appropriate jurisdictions.

5.3) Notwithstanding our rights under these Terms and Conditions in relation to your content, we do not undertake to monitor the submission of such content to, or the publication of such content on our Site. We reserve the right to edit or remove any content submitted to our Site or stored on our servers, hosted or published on our Site;

5.4) Except for any personal individual identifying information which we have agreed to keep confidential, any feedback, answers, questions, comments, suggestions, plans, ideas that you send to us via our Site, or email will be treated as non-proprietary and non-confidential. We assume no obligation to protect such information from disclosure and will be free to reproduce, use, and distribute the information to others without restriction. You agree that we may use

your feedback, suggestions, or ideas including future modifications to our products or services, system functions or marketing materials. You grant us a perpetual, irrevocable, worldwide, fully transferrable, sub-licensable, royalty free license to use, modify, adapt or create derivative works from the feedback provided to us in any way.

5.5) You acknowledge and agree that we may preserve your content (or such part thereof) and may also disclose your content (or such part thereof) if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:

(a) Comply with legal processes;

(b) Enforce these terms of use;

(c) Respond to claims that any content violates the rights of third-parties; or (d) Protect the rights, property or personal safety of our company, our users and the public.

8) INDEMNITY

8.1) You agree to indemnify and hold us, our third-party proprietors and their respective directors, officers, employees, agents and representatives (collectively, “Indemnified Parties”) harmless against damage, losses, expenses, and costs (including legal costs) suffered or incurred in connection with or arising from:

(a) your or any unauthorised access of this Site and/or use of the online services using your user ID and/or password;

(b) your violation of these Terms and Conditions, any applicable law, regulation or the rights of any third party;

(d) any other party’s breach of any of these Terms and Conditions, applicable law, regulation, or the rights of any third party where such party was able to access this Site and/or use the online services by using your user ID and/or password.

(e) your negligence or wilful misconduct;

8.2) Any claims or charges incurred by you that have been mistakenly calculated, admitted or accepted by Alliance, your employer, insurers or the service providers on the Site, where it could be due to termination of your employment, insurance benefit plan, any circumstances or in any other manner. Alliance reserves the right to demand payment from you in the occurrence of any event abovementioned. You hereby undertake to pay all fees or charges to Alliance and/or to the relevant third-party service providers in accordance with the fees, charges, and billing terms in effect at the time such claims or charges are incurred. You further agree to indemnify and hold Alliance harmless against all damages, losses, expenses, and costs (including legal costs) incurred in connection with this section 8.2.

9) DISCLAIMER LIABILITY FOR THIRD-PARTY LINKS AND SERVICES

9.1) Our Site may offer or integrate with third-party services, including but not limited to payment gateway services and medical services (“Third-Party Services“). By using these

Third-Party Services, you agree to undertake the responsibility to find out, understand, and be bound by the applicable terms and conditions set by the third-party providers. Any disputes or issues arising from the use of such Third-Party Services should be directed to the respective third-party providers.

9.2) We hereby disclaim all liability for any content, products, services, or information provided on third-party websites linked to or accessed through this Site. Any links provided on this Site to third-party websites, portals, or Sites, (for the purpose of this section, referred to as “websites”) are provided for convenience only and do not imply endorsement or approval of the linked websites or their content. You acknowledge and agree that we are not responsible for the availability, accuracy, legality, or any other aspect of the content, products, services, or information offered by third-party websites. Your use of third-party websites linked to our Site is at your own risk, and you hereby release us from any and all liability arising from such use.

9.3) In the event that Alliance sustains any direct loss or is subject to any third-party claims due to your use of the Third-Party Services, you agree to indemnify and hold Alliance harmless from any such losses or claims.

10) WAIVER

10.1) No failure or delay by any entity of Alliance to exercise any right, power, or remedy will operate as a waiver of it, nor will any partial exercise preclude any further exercise of the same, or of some other right, power or remedy.

11) SEVERABILITY

11.1) In the event that any provision of the Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable laws, and the unenforceable portion shall be deemed to be severed from the Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

12) UPDATES AND AMENDMENTS

12.1) We reserve the right at any time to modify and/or discontinue, temporarily or permanently, any of our platforms and services with or without notice. You agree that we will not be held liable or responsible for any loss, damage, expense and cost suffered by you directly, incidentally, consequentially or indirectly arising from any modification, suspension or discontinuance of our platform and/or any of our services.

12.2) We reserve the right to amend the Terms and Conditions, and any other information contained in this Site at any time without notice. Your use of this Site after such changes shall constitute your agreement to the modified Terms and Conditions.

13) GOVERNING LAW & JURISDICTION

13.1) This Site and the Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore, and you agree to submit to the exclusive jurisdiction of the Singapore Courts.

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